Floatie Kings makes deliveries throughout the country.
Up to 3 (three) delivery attempts will be made during business hours.
It is important that in the act of choosing the delivery address of the order, all the indicated fields are completed, which includes the complementary fields, such as apartment, block and reference points to facilitate the location of the address, avoiding the return of the product.
If it is not possible for the post office to deliver, the status of the tracking code will be in one of the following:
- 1. Pick Up;
- 2. delivery was missing;
- 3. delivery attempt fails;
- 4. unknown customer in the place.
When this happens it means that the post office of your country tried to deliver your product, but they encounter some kind of problem in the process.
In these cases, they leave the product at an agency to be picked up by the customer within 5 calendar days.
What you need to do is call the post office in your city, check which agency the product is waiting to pick up and go to the agency with your document and tracking code in hand.
Attention: We recommend that you do this as a matter of urgency, as this deadline if the recipient does not pick up the product, they send it back to our distribution center !!!
If the order is returned to our distribution center, you must contact customer support via email: hello@floatiekings.com with the following information:
- First name
- Last name
- Phone number
- Address
- Apartment, suite, etc .
- City
- Region
- Zip / Postal Code:
This information will be passed on to the analysis sector for evaluation and verification of who was the error of the delivery. If it is found that the error was ours, Rocket Commerce will arrange to ship the same product to the address provided by the customer. The delivery of this product will take place within 25 working days from the date of posting.
But if the mistake is not from Rocket Commerce, it is exempt from the responsibility of refunding or resending a new product.
Delivery Time
The deadline for sending your product to the store starts from the confirmation of payment by the financial institution.
It usually takes 5 to 10 business days to reach you depending on the type of shipment you choose when ordering. (Remembering that this period does not count Saturday, Sunday and holidays).
You will receive a tracking code for your order within 72 hours of payment confirmation.
Our tracking code is not updated in real time; therefore, it is natural that it will be without updates for a long time.
You can check your tracking code number on this website: https://www.17track.net/en
If you have any questions, please contact our Customer Service via email: support@rockettcommerce.com
Shipping
Currently we work with different types of shipments:
- 1.DHL
- 2.USPS Priority Express
- 3.UPS First Class
- 4.National Post
At the time of purchase, these options will be presented to you, being three paid forms and only one free, you must choose between them to finalize your order.
